Refund policy

At ECO, customer satisfaction is our top priority. If you encounter any of the situations we have outlined below, please reach out to us at ecofinding.team@gmail.com to address your concerns.

Returning an un-used item

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

If this criteria is met, we will send you a return shipping label, as well as instructions on how and where to send your package. An item sent back to us without first requesting a return will not be accepted.

Please keep in mind that the customer is required to pay for the shipping return costs. We also do not provide cash refund, so a customer will receive it in store credit. 

Item was damaged or faulty

In the unfortunate case that an item has arrived damaged or faulty, please contact us immediately, within 60 days so we can evaluate the issue.

To be eligible for a refund or replacement claim, a photo and video evidence is required, that would be subject to approval by our internal team. 

If approved, we will suggest you discard the item and indicate whether you would like to receive a replacement product or a full refund in cash.  

Item is unable to be delivered 

If an item has not arrived after 60 days from the latest expected delivery date, please contact us for support. 

After we identify the issue, we will update you on whether the delivery is delayed or if it was lost in transit. If the item was lost, we will inform you that you are eligible for a replacement claim or a full  refund. 

Please note that you will need to provide a receipt or proof of purchase, which will be approved by our team. 

However, if the item was delayed, you can claim compensation by receiving a one time use discount code of 25% for a future purchase.